Privacy Policy

DeepInterview (https://deepinterview.today) is an AI interview-practice service operated by Pham Van Ngoan (“we”, “us”). We decide how and why your personal data is processed, which makes us the data controller. Questions about this policy: privacy@deepinterview.today.

We collect only what the service needs to work:

• Account data: your email address and a password (stored only as a secure hash by our authentication provider). If you sign in with Google or LinkedIn, we receive your name, email address and profile photo from that provider.
• Interview inputs: the CV you upload or paste, the job description, the company and role you are practising for, and your interview settings (format, length, language, interviewer persona).
• Interview content: the text transcript of your voice or typed answers, the questions asked, the interview plan, company research, your scorecard and report, and your conversations with the study coach.
• Billing data: your plan, interview usage, credits and subscription status. Card and payment details are collected and held by Paddle, not by us.
• Technical data: IP address, browser and device information, and request logs that our hosting and security systems record to keep the service running and to stop abuse.

Voice audio. During a voice interview your microphone audio is streamed in real time to our speech providers so the interviewer can hear and answer you. We do not record or store the audio itself; we keep the text transcript.

• To provide the service (performance of our contract with you): preparing tailored questions from your CV and the job, running the live interview, scoring it, writing your report and powering the study coach.
• To run your account and billing (contract): sign-in, enforcing plan limits, processing purchases through Paddle, sending account emails such as sign-up confirmations.
• To keep the service safe (legitimate interests): rate limiting, fraud and abuse prevention, security monitoring and debugging.
• To meet legal obligations: tax, accounting and responding to lawful requests.

DeepInterview uses third-party AI models to generate questions, act as the interviewer, convert speech to and from text, and evaluate your answers. To do that, the relevant parts of your CV, job description, answers and transcript are sent to those providers through their APIs.

We do not sell your personal data, and we do not use your CV, answers, transcripts or reports to train AI models. AI output can be wrong or incomplete; your report is practice feedback, not a hiring decision.

We use these service providers (processors) to run DeepInterview. They may only use your data to provide their service to us.

If you choose to sign in with Google or LinkedIn, that provider also processes your sign-in under its own privacy policy. We will update this list before we add a new provider that receives personal data.

Our servers and database are in Singapore. Some providers above process data in other countries, including the United States, Japan and the United Kingdom. Where data leaves your country, we rely on the providers’ contractual and security commitments (such as standard contractual clauses where applicable) to protect it.

• Account data and your interviews are kept while your account is open, so you can return to past reports.
• When you delete your account, we delete your profile, interviews, transcripts, reports and uploaded CVs within 30 days, except records we must keep by law (for example invoices, which Paddle and we keep for tax purposes).
• Server and security logs are kept for a limited period (typically up to 30 days) unless needed to investigate abuse.

We use only the cookies the service needs:

• Sign-in session cookies that keep you logged in.
• A language cookie that remembers your chosen interface language.

We do not use advertising or cross-site tracking cookies. If we enable a bot check on sign-up (Cloudflare Turnstile), it may set a cookie strictly to tell people from bots.

Depending on where you live (for example under the EU or UK GDPR, or Vietnam’s Decree 13/2023/ND-CP on personal data protection), you can ask us to:

• access the personal data we hold about you, and get a copy in a portable format;
• correct data that is wrong;
• delete your account and data;
• restrict or object to certain processing, or withdraw consent where we rely on it.

Email privacy@deepinterview.today from the address on your account. We answer within 30 days. You can also complain to your local data protection authority.

Data is encrypted in transit (HTTPS) and at rest by our hosting and database providers. Access to production systems is limited to the operator, internal services are not reachable from the internet, and the database enforces per-user access rules. No system is perfectly secure; if a breach affects your data, we will notify you and the authorities as the law requires.

DeepInterview is for people aged 18 and over. We do not knowingly collect data from anyone younger. If you believe a minor has an account, contact us and we will delete it.

We will update this page when our practices change and revise the date at the top. For material changes we will also notify you by email or in the app before they take effect.

Pham Van Ngoan · privacy@deepinterview.today for privacy requests · support@deepinterview.today for anything else.